Your privacy is important to us. The Flight City Privacy Policy is intended to give you confidence in the privacy and security of the personal information we obtain from you
as we transact business.

Please note that Flight City accepts no responsibility for use of personal information you provide to third-party applications or websites. Flight City recommends that you review the privacy policy of any third-party applications or websites that you use.

In the course of transacting business with Flight City, you may be asked for personally identifiable information such as your name, address, date of birth, email address, telephone number, or credit card details. By giving us such information, you will need to consent to our using it in the manner described in this policy.

You may withdraw your consent by emailing us at Flight City will destroy your personal information within five days of receipt of your withdrawal of consent.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

Flight City uses personal information to allow us to process your transactional requests, provide access to privileged areas of our website, send out newsletters, personalise your use of our Products, and enable us to improve the products and services we offer.

We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Flight City.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current
Australian law.

Cookies are small data files that a website you visit may save on your computer or handheld device. They usually include an anonymous unique identifier. Flight City may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. Flight City may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of third parties cookies.
If you do not wish cookies to be placed on your PC or handheld device they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

Security on our Website is treated seriously. Where required we have security arrangements in place to protect any customer information should we have any stored customer account information. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. The reader understands that the Flight City approach to computer / web security is on a best-endeavours basis. If you have any further concerns about security, please email our Customer Service team at

Changes in this policy will be posted on our Website. Check our Website regularly to view our current privacy policy.